Our returns are super easy! If you'd like to exchange or return an item, please see us in-store at our Camp Hill boutique or initiate a return by emailing us at Returns@petitbarcelona.com
RETURNS POLICY
We will happily provide a refund or an exchange on your shoes providing they meet these conditions outlined below;
- Your item/s are returned within 30 business days of receiving the goods
- Item/s are in their original condition - that is not worn, stretched or altered, and are in new condition with all the packing attached
- You are able to provide proof of purchase
- If your item purchased was a one off sale (we do not accept returns and exchanges on outlet items).
- If the item received has a fault, is damaged upon transit or does not match the product description.
Petit Barcelona reserves the right to deny a return or exchange of goods if they do not meet the conditions outlined above.
Please note that in order to be eligible for a refund, all items must be unworn, without foot imprints or soiled soles. Our leather is very delicate so please take care when trying on your shoes. If worn for a considerable amount of time, the leather will stretch to your foot shape. If stretched greatly, we will not be able to resell the shoe and therefore it will not qualify for a return.
Wanting a refund?
FIRST TIME PURCHASER
Please email us at Returns@petitbarcelona.com with the following information:
- Refund or Exchange request?
- 4 digit Order Number #
- Email address used to purchase the order
- Shoe style, colour and size wanting to refund
- Reason for refund
Please email us at Returns@petitbarcelona.com with the following information:
- Refund or Exchange request?
- 4 digit Order Number #
- Email address used to purchase the order
- Shoe style, colour and size wanting to refund
- Reason for refund
How long do I have to return my order?
If you would like to return your order, you must contact us within 30 days of receiving your order to let us know.
Wanting an Exchange?
FIRST TIME PURCHASER
Please email us at Returns@petitbarcelona.com with the following information:
- Refund or Exchange request?
- 4 digit Order Number #
- Email address used to purchase the order
- Shoe style, colour and size wanting to refund
- Reason for exchange
- Shoe style, colour and size wanting to exchange
REPEAT CUSTOMER
Please email us at Returns@petitbarcelona.com with the following information:
- Refund or Exchange request?
- 4 digit Order Number #
- Email address used to purchase the order
- Shoe style, colour and size wanting to refund
- Reason for exchange
- Shoe style, colour and size wanting to exchange
Store Credit
Store Credits are issued for the amount paid (less any discounts). Your credit will be emailed to you in the form of a digital Gift Card, once your return is processed.
Your store credit is valid for 3 years after date issued. If you have misplaced the details of your store credit, contact us at customerservice@petitbarcelona.com and we can re-email it to you.Sale Items*
Refunds: No change-of-mind refunds on sale items. If you changed your mind, you can return your order for an exchange or store credit. The refunded amount will be for the same amount paid for the product at the time of sale.
Exchange: We will happily exchange for an alternate size in the same product. You will not need to make any extra payments for this.
Store Credit: Store credits will be issued based on the amount paid for the product (less any discounts).