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Returns & Exchanges

RETURNS & EXCHANGES 

EMAIL ISSUES - Please note we are currently experiencing some issues with emails coming into and out of our customerservice@petitbarcelona.com email address. We are working to resolve this. If you have sent an email recently that hasn't been responded to, we would be so grateful to email us directly to the following email, so we can get back to you asap. Thank you so much, Team PB.

EMAIL - petitbarcelonastore@gmail.com

 

RETURNS POLICY

  • If you change your mind, you can return full-price items for an exchange, online store credit or refund when they are returned in saleable condition within 30 days of receiving your order.
  • Sale items can be returned for an exchange or online store credit only.
  • Items from The Outlet (discontinued stock) are not able to be returned.

RETURNS SHIPPING COSTS

  • Please note that the customer is responsible for the cost of returning your order to us. 
  • The original and return shipping costs, duties and taxes are not refundable unless an item is found to be faulty. 

RETURNS CONDITIONS

Petit Barcelona's Returns Policy generously allows you to make a change to your order within 30 days after receiving your order, provided the following conditions are satisfied:

  • Must be in original condition  
  • Not have been worn, stretched or altered (without imprints or soiled soles)
  • Ensure they are packed the way they arrived in order for shoes to maintain their shape including with cardboard inserts, calico bag or shoe box and Made in Menorca Government authenticity tag. 

Please note that our leather is very delicate so please take care when trying on your shoes. If worn for a considerable amount of time, the leather will stretch to your foot shape and the footbed will bare the imprints of your feet. If marked or stretched, we will not be able to resell the shoe and therefore it will not qualify for a return. 


INSTRUCTIONS FOR A REFUND

Please email us at petitbarcelonastore@gmail.com with the following information please:

  • 5 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size wanting to refund
  • Reason for refund

We will respond within 2 business days as to the eligibility of your refund request and the address to send your shoes back to. 


INSTRUCTIONS FOR AN EXCHANGE

Please email us at petitbarcelonastore@gmail.com with the following information please:

  • 5 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size wanting to exchange
  • Reason for exchange
  • Photo's of your feet in the shoes at various angles (if you would like help with sizing and fit)

If you would like to talk through your exchange options please email our team at petitbarcelonastore@gmail.com as we are happy to help you find the best fit. It is helpful for our team to see photo's of you in the shoes at various angles so that we can best understand how your shoes sit on your feet. This allows us to better advise on the best fit for you. 

We will respond within 2 business days as to the eligibility of your exchange request and the address to send your shoes back to. 

Due to our shoes being held in a Third Party Warehouse, we do not hold shoes for exchanges. We recommend purchasing the pair you would like to exchange and returning the original pair for a refund. Please contact us via email at petitbarcelonastore@gmail.com so we can help facilitate this with a free shipping code. 


INSTRUCTIONS FOR A FAULTY / DAMAGED ITEM(S)

If you believe your items arrived damaged or have been damaged within the first 3 months after the date you received the shoes, please email us at petitbarcelonastore@gmail.com with the following information please:

  • 5 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size 
  • Photo's of the shoes

We will respond within 2 business days as to the eligibility of your faulty/ damaged item request and a solution. 
 

INSTRUCTIONS FOR CANCELLING AN ITEM NOT YET SHIPPED

Orders of instock shoes are not able to be cancelled once placed. Once you receive the items you will need to follow the return instructions above for a refund.  


INSTRUCTIONS FOR CANCELLING AN AFTERPAY ITEM NOT YET SHIPPED

Please note - if you order with AfterPay and cancel your PREORDERED item before it has been shipped, you will incur an admin fee of 6% of the cost of your order. AfterPay charges the merchants 6% of the total order cost for each purchase and does not refund this when an order is cancelled due to change of mind. For orders not placed with AfterPay we will refund the total amount. 



Getting the right fit
Petit Barcelona Fit Guide

 

We often talk instore about the perfect fit. What we’re looking for, how it should feel, and how to overcome any niggly foot problems you may be having. 

So, we asked Lauren, owner of Petit Barcelona, to sit down and answer a few questions that we’re asked regularly. Questions around fit, leathers and care of our sandals. 

How do I find my size?

The first thing you need to consider when buying a pair of Spanish sandals is the length of your foot. The length, not the width, of your foot will determine your size. We recommend you go with your standard size.

Narrow Fit - shop the standard fit collection and choose your standard size. If you are between sizes, go down a size. The best leathers for a narrow fit and thin achilles is to choose the thicker Nubuck leathers which will provide more support. 

Standard Fit - shop the standard fit collection and choose your standard size. All of the leathers in the range will suit your feet.

Slightly Wide Fit - shop the standard fit collection and choose a leather that will give and mould to your foot shape - suede's and box calf leathers. It is also recommended that you try the New Wide Fit Collection as these will also provide the width you need. 

Wide "D" Fit - shop the NEW Wide Fit Collection if your feet are traditionally wider than standard (see further information below). Available in a selection of Flat Avarcas and Platform Avarcas - Shop here. Stick with your standard size as we have made the width slightly larger to accommodate the extra width room you require. 

 

Need an extra wide fit?

Love our shoes but find that the width isn’t wide enough? Then our NEW Wide Fit Collection is for you. 

Introducing our new Collection of Flat Avarcas and Platform Avarcas in a wider “D’” fitting size. Our first drop comes in our best selling Almond Nubuck, Black Suede and Metallic Braided Champagne Box Calf in both Flats and Platforms. 

How does the Wide Fit Collection work?

Our Wide Fit Collection is essentially the same standard fit length, but the width is wider than your standard fit. 

If you are normally a size 38 in length but a wide fit, most of the time you would have sized up to a 39 to accommodate the extra width needed. By going up a size, it often left you with a little too much room at the back of the shoes.

To check if our New Wide Fit Collection is perfect for you, please consult our size guide below (the column on the far right - Wide Fit Width - CM).

My shoes have arrived and are feeling very snug, is this ok?

It sure is! We want them to feel a little snug across the front of your foot! This is the part that will soften and mould to your foot with wear.

If your feet are within the stitching on the insole of the shoe you have the right size. Long toes may peep through the front of the shoe, others may not. This is a normal variance.

If the shoe feels a little snug but you’re not experiencing actual pain, you have the right size. 

If your shoes are too tight across the top of your feet, or your toes are pinching, then the NEW Wide Fit Collection of Flats and Platforms will be perfect for you. 

Simply shop the available Wide Fit Collection here. 

 

The back straps are quite loose or won´t stay up. Is this the right fit?

Your back straps should sit firm on your heels. They will naturally fall to the widest part of your heel as they wear in. They will at first feel like they might fall off, but they won´t completely. If your straps are gaping, or sliding up and down as you walk, but your length is fine, then our shoes are not the right fit for your heel shape.  

Many people who can´t wear back straps normally, choose our Platform Avarcas or Wedge Espadrilles, as the incline of the shoe means that the back strap stays up higher than the Flat Avarcas. 

 

Should my toes be visible or not?

As all feet are different shapes, the length of your toes are too. Whether or not your toes are visible is not an indication that your shoes fit or not. We like to think that when you haven´t had a pedicure, our shoes hide a multitude of sins! 

 

I don’t think I have the right size. What should I do?

If your Spanish Avarcas are snug to the point of pain you may need to go up a size. If your foot is within the stitching but the back strap is falling, you may need to go down a size.

Any further questions, please contact us via email at customerservice@petitbarcelona.com