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Returns & Exchanges

Returns & Exchanges

Our returns are super easy! If you'd like to exchange or return an item, please see us in-store at our Camp Hill boutique or initiate a return by emailing us at Returns@petitbarcelona.com 

RETURNS POLICY

We will happily provide a refund or an exchange on your shoes providing they meet these conditions outlined below;

  1. Your item/s are returned within 30 business days of receiving the goods
  2. Item/s are in their original condition - that is not worn, stretched or altered, and are in new condition with all the packing attached
  3. You are able to provide proof of purchase
  4. If your item purchased was on sale or from the outlet section of our website or instore (permanent discount stock), we will provide an exchange only (we do not accept refunds on sale and outlet items).  
  5. If the item received has a fault, is damaged upon transit or does not match the product description.

Petit Barcelona reserves the right to deny a return or exchange of goods if they do not meet the conditions outlined above.

Please note that in order to be eligible for a refund, all items must be unworn, without foot imprints or soiled soles. Our leather is very delicate so please take care when trying on your shoes. If worn for a considerable amount of time, the leather will stretch to your foot shape. If stretched greatly, we will not be able to resell the shoe and therefore it will not qualify for a return.  

Wanting a refund? 

FIRST TIME PURCHASER

Please email us at Returns@petitbarcelona.com with the following information:

  • Refund or Exchange request?
  • 4 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size wanting to refund
  • Reason for refund
Once we receive the email, we will respond within 3 business days, as to the eligibility of your refund request.  If eligible for a refund, once we have received your returns request via email, we will send you a prepaid shipping label to return your parcel via email. Once you have returned your parcel to us, we will process the refund into the same payment method as the item was purchased. Please note it takes between 5-7 business days for most refunds to be processed to your payment method.
REPEAT CUSTOMER 

Please email us at Returns@petitbarcelona.com with the following information:

  • Refund or Exchange request?
  • 4 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size wanting to refund
  • Reason for refund
Once we receive the email, we will respond within 3 business days, as to the eligibility of your refund request and the address to send your shoes back to.
Customers are responsible for the shipping costs to return the items to us in a safe way. We recommend sending them via Australia Post with registered tracking. We do not take responsibility for your returned parcel until we have received it. Once you have returned your parcel to us, we will process the refund into the same payment method as the item was purchased. Please note it takes between 5-7 business days for most refunds to be processed to your payment method.

  

How long do I have to return my order?

If you would like to return your full priced order, you must contact us within 30 days of receiving your order to let us know. If you would like to exchange your sale or outlet order to us, you must contact us within 14 days of receiving your order to let us know. 
 

Wanting an Exchange?

FIRST TIME PURCHASER

Please email us at Returns@petitbarcelona.com with the following information:

  • Refund or Exchange request?
  • 4 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size wanting to refund
  • Reason for exchange
  • Shoe style, colour and size wanting to exchange
Once we receive the email, we will respond within 3 business days, as to the eligibility of your refund request. Please check the website to see if we have the shoe you would like to exchange for in stock. If that shoe is not in stock, we will issue you with a eGift card (3 year expiry date). Once we have received your returns request via email, we will send you a prepaid shipping label to return your parcel. Once you have returned your parcel to us, we will process the exchange and send the first exchange for free. If you require further exchanges, the return shipping costs will be born by the customer. 


REPEAT CUSTOMER 

Please email us at Returns@petitbarcelona.com with the following information:

  • Refund or Exchange request?
  • 4 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size wanting to refund
  • Reason for exchange
  • Shoe style, colour and size wanting to exchange
If this is not your first purchase with Petit Barcelona, please email us the details of your request for an exchange, along with the shoe you would like to exchange for to Returns@petitbarcelona.com. We will respond with the address to send your shoes back to. Customers are responsible for the shipping costs to return the items to us in a safe way. We recommend sending them via Australia Post with registered tracking. We do not take responsibility for your returned parcel until we have received it.  Once you have returned your parcel to us, we will process the exchange and send the first exchange for free. If you require further exchanges, the return shipping costs will be born by the customer. 

 

Store Credit

Store Credits are issued for the amount paid (less any discounts). Your credit will be emailed to you in the form of a digital Gift Card, once your return is processed.

Your store credit is valid for 3 years after date issued.  If you have misplaced the details of your store credit, contact us at customerservice@petitbarcelona.com and we can re-email it to you. 

 

Sale Items*

Refunds: From June 1, 2021, there are no change-of-mind refunds on any sale or outlet items. If you have changed your mind, you can return your order for an exchange or store credit wthin two weeks of receiving the product. If you cannot exchange your product for a similar product a store credit note will be issued (expires within 3 years). For refunds, the amount refunded will be for the same amount paid for the product at the time of sale. 

Exchange: We will happily exchange for an alternate size in the same product. You will not need to make any extra payments for this. If there isn´t a suitable product to exchange, you will be offered a store credit note. 

Store Credit: Store credits will be issued based on the amount paid for the product (less any discounts).

Getting the right fit!
Petit Barcelona shoe guide