Online https://www.petitbarcelona.com/ and in person at our boutique
Camp Hill Marketplace
Shop 7A, 25 Samuel Street, Camp Hill
Brisbane, Queensland 4152
What are Petit Barcelona’s online store´s normal opening hours?
We are online, 24/7! However we try to respond to you in a timely manner, except when we are asleep!
CAMP HILL BOUTIQUE CURRENT OPEN HOURS
Monday - Closed
Tuesday - Sunday - 9.30am to 2pm.
Please note we no longer provide a click and collect service. Please email us if you are after a pair of shoes at our store - customerservice@petitbarcelona.com
Where can I ask a question about your shoes, or my order?
E-mail us at customerservice@petitbarcelona.com
Please allow up to 24 hours (week days) for your enquiry to be answered.
Please also note we are based in Australia and respond to enquiries between the hours of 9am-5pm (Monday-Friday) Australian Eastern Standard Time.
No. Stock levels differ to that available online. Please contact us If you are looking for a shoe immediately and it is in stock at the shop.
We will ship the stock that is in the store directly to you. When the item on Pre-order arrives, we will then ship this to you.
You can join our exclusive waitlist to be notified when they are back in stock OR you can pre-order to secure your pair if the words PREORDER COMING (month) are written beside the size of the shoe you are wanting to purchase.
For non Preorder stock, simply click on the ‘Notify Me’ button on the product page of the shoe you are wanting. Add your email and the size of the shoe you are wanting to be notified about. An email will be sent to you immediately when that size has been restocked from which you can purchase the shoes. This does not guarantee you a pair, merely notifies you that there has been shoes in your size restocked to the website.
If you have recently placed a pre order these will not arrive until the end of the month. If there is a delay to your order, we will notify you before then with an expected due date.
Our Privacy Policy is found here.
Read our Terms & Conditions here.
Petit Barcelona offers a range of payment methods so you can own your Petit Barcelona original avarcas sooner.
Please note we do not have a layby option.
Yes! You can buy a physical Gift Card from our Camp Hill boutique which can be redeemed only in store. If you would like a physical gift card that can be used online, ask us to sell you an eGift card and we will write the code onto a physical gift card for you to give to your recipient.
Yes! You can buy an eGift Card online here or from our Camp Hill boutique. It can be used instore or online via the unique code in the email sent to you.
When shopping online, simply enter the gift card code and click ‘apply’ at the checkout.
When shopping in store, simply show us your eGift card on your phone and our staff will take care of the rest.
When shopping online enter your store credit code at the checkout. When shopping in store inform our staff and they will take care of the rest.
Enter the promo code and click ‘apply’ at the checkout.
Petit Barcelona is an Australian based boutique store. Your bank may charge you international rates or fees. You need to check with your bank before you finalise your purchase.
Email customerservice@petitbarcelona.com as soon as possible and we will try to find a solution.
If your item/s are in stock we package them, ready for shipping almost immediately during business hours. If we are unable to cancel your order, you can return them within 30 days.
Please email us at customerservice@petitbarcelona.com and we will be in touch soon.
We are currently offering free shipping on all orders over AUD$150. Orders under AUD$150 are charged a flat shipping rate of AUD$10 for standard Aus Post delivery or pay AUD$15 for Express Aus Post delivery.
We now offer flat rates for all deliveries under 1kg in total weight to the USA, South East Asia and to New Zealand. Please choose the shipping region in the drop down box of delivery method at check out. If your items weigh more than 1kg we will email you for an alternative quote. We use UPS and TNT for all international deliveries.
We deliver Australia wide and internationally. For more information on international shipping and rates outside of our regions indicated on our website please contact us at customerservice@petitbarcelona.com
Once your order is on its way you will receive a shipping notification via email.You can further track your order using the information in the email.
We prepare all in-stock items as soon as possible for shipping. We only ship on business days, any orders placed before 1:30 pm (AEST) each weekday are dispatched that day, All orders placed on a Friday after 1:30pm (AEST) or over a weekend or public holiday will be shipped the following business day.
If you require your order urgently or by a specific date, please choose the EXPRESS Shipping option at checkout to ensure that the item is shipped as soon as possible.
All international orders take between 3-10 days depending on your location.
Due to the impacts of Covid-19 you may experience delays in receiving your order that are beyond our control.
Australia Post handle all of our standard shipping.
Standard shipping takes approximately 3-7 business days to arrive. Express Shipping 1-5 days. Internationally shipped items may be subject to customs clearance which can cause shipping delays beyond our control.
Australian Interstate shipping takes approximately 3-5 business days.
Brisbane residents can receive their order within 1-2 business days.
International deliveries can receive their order within 3 to 10 business days.
Due to the impacts of Covid-19 you may experience delays in receiving your order that are beyond our control.
Australia Post is currently asking that we wait 5-7 business days post estimated time of arrival before contacting them. If your parcel still hasn´t arrived past this deadline, please email us at customerservice@petitbarcelona.com with the subject heading: LATE DELIVERY along with your order number so that we can contact the couriers for you.
Yes.
We can deliver to your office if there is a place our Posties can access the building.
It is the customers responsibility to ensure at point of checkout that all shipping details are correct. If the order has gone through during business house Contact us immediately at customerservice@petitbarcelona.com . If your order has not yet been shipped we can change your address. If your order has been shipped, we can attempt to get in contact with our couriers however we will pass on the Couriers cost to then deliver it to the new address.
If your items are damaged please email us as soon as possible at customerservice@petitbarcelona.com. Include a description of the damage, photographs of the damage and the order number. We will be in touch within 2 business days to discuss a solution.
Your items purchased from Petit Barcelona may be subject to import duties, fees and taxes in your country. These are determined once your items reach your country and are payable by you. These charges are beyond the control of Petit Barcelona, we are not liable, nor responsible for any additional payments customs in your country require.
Please email us at customerservice@petitbarcelona.com and we will be in touch soon.
Please refer to our Returns and Exchanges page here for our Returns, Refunds and Exchanges Policy.
We accept returns or exchanges (in-store) within 30 business days of purchasing. Please email customerservice@petitbarcelona.com if you are outside of these dates and need further information.
Please email us at customerservice@petitbarcelona.com or complete an enquiry form here. We will be in touch soon.
No! Just check-out as a guest.
No problem. Just go to the sign in page and follow the prompts to reset your password.
From time to time Petit Barcelona launch exclusive products and advertise sales to our family. Join the PB family by signing up to our Subscribers list which will appear as a pop up on your screen shortly after entering our website www.petitbarcleona.com
To be sure to stay in the loop join our subscribers list, or get social and follow us on Instagram and Facebook.
Use #PetitBarcelona to show off your new shoes!
We love to hear from you! Leave a review here on our Google Reviews. We are always so grateful for reviews!
We hope to have one soon! Watch this space, and in the meantime, join our mailing list and follow us on our socials to stay in the loop!
Our shoes are lovingly made by José and Cristòbal Torres in their shoe studio in Ciutadella, Menorca. José has been creating shoes since 1940, when he was just 14 years old. The Torres family business have been crafting authentic, traditional avarcas/menorquinas since 1952 and are the island’s third oldest certified business.
Read more about how our shoes are made here
Avarcas are traditionally made with a leather upper, open toe and a recycled car tyre sole. These shoes are unique to Menorca in Spain’s Balearic Islands.
To protect their integrity, the Menorcan Government has developed the label “Avarca de Menorca”. This label ensures quality and that the avarcas are actually manufactured in Menorca.
The Torres family, who make Petit Barcelona’s range of avarcas, are one of only 10 shoe makers whose shoes meet the standards to be awarded the label “Avarca de Menorca”. Torres supply to Petit Barcelona exclusively.
An Avarca or Menorquina describe the same style of shoe, handmade the traditional way in Menorca. Menorquina means “from Menorca”
Petit Barcelona do not mass produce shoes. We make our collection in small batches, slowly.
Our leathers are 100% Spanish premium leather, some vintage, some new, coloured using vegetable dyes. Our avarcas are originals, so their soles are made from recycled car tyres.
Where we can, we use packaging that is recycled, can be recycled and/or is sustainable.
Petit Barcelona use premium Spanish leathers that become softer and more comfortable with wear.
Our colour range does change from time to time, depending on the season, special collection or limited edition drops.
To ensure you don’t miss your favourite colour join our mailing list here.
When Petit Barcelona was born in 2016, we chose the name that represents who we are and what we stand for.
We are very passionate about our hometown, Barcelona and want to share this with the world. Our collection is carefully curated, a small or petit range of high quality products sourced from skilled artisans throughout Spain.
Our shoes are European sizes in centimetres. Please refer to our Size Guide here
If you are between two sizes and are buying flat avarcas, wedge avarcas or platform avarcas, we recommend you size down. The soft nubuck leather will give slightly around your toes and mould to your foot shape.
We recommend that you size up when buying our Bio Espadrilles. The cork footbed has moulded support and a larger size is required to accommodate the pre-moulding.
Petit Barcelona’s shoes come in whole sizes only.
Petit Barcelona’s range of authentic avarcas are the most comfortable shoe you will wear. We recommend a firm fit across your toes as the leather will soften shortly after wearing them.
Our Bio Espadrilles come with an adjustable strap depending on the height of your arch..
Yes! Our shoes are a medium B width. The 100% genuine Spanish leather relaxes and moulds to the shape of your foot. We recommend certain leathers for wider feet which will give slightly to the shape of your foot.
Pony hair, suede and box calf leather are the thinnest and softest of our leathers. Our customers who require a wider shoe favour these leathers.
Yes! Our soft suede leather and box calf leather mould to the shape of your foot giving you a comfortable fit.
Read our Care Guide here. Each of our different leathers require different care.
General shoe care includes
Traditionally avarcas are worn with the backstrap flopping down. Brand new the backstrap sits on your heel. The style and a result of natural wear means that the backstrap can occasionally slip off your heel. If you prefer the backstrap on your heel you can purchase aftermarket invisible slingback strips (we recommend Scholl’s Party Feet) to offer extra support.
Please email us at customerservice@petitbarcelona.com and we will be in touch soon.
We often talk instore about the perfect fit. What we’re looking for, how it should feel, and how to overcome any niggly foot problems you may be having.
So, we asked Lauren, owner of Petit Barcelona, to sit down and answer a few questions that we’re asked regularly. Questions around fit, leathers and care of our sandals.
The first thing you need to consider when buying a pair of Spanish sandals is the length of your foot. The length, not the width, of your foot will determine your size. We recommend you go with your standard size.
Narrow Fit - shop the standard fit collection and choose your standard size. If you are between sizes, go down a size. The best leathers for a narrow fit and thin achilles is to choose the thicker Nubuck leathers which will provide more support.
Standard Fit - shop the standard fit collection and choose your standard size. All of the leathers in the range will suit your feet.
Slightly Wide Fit - shop the standard fit collection and choose a leather that will give and mould to your foot shape - suede's and box calf leathers. It is also recommended that you try the New Wide Fit Collection as these will also provide the width you need.
Wide "D" Fit - shop the NEW Wide Fit Collection if your feet are traditionally wider than standard (see further information below). Available in a selection of Flat Avarcas and Platform Avarcas - Shop here. Stick with your standard size as we have made the width slightly larger to accommodate the extra width room you require.
Love our shoes but find that the width isn’t wide enough? Then our NEW Wide Fit Collection is for you.
Introducing our new Collection of Flat Avarcas and Platform Avarcas in a wider “D’” fitting size. Our first drop comes in our best selling Almond Nubuck, Black Suede and Metallic Braided Champagne Box Calf in both Flats and Platforms.
How does the Wide Fit Collection work?
Our Wide Fit Collection is essentially the same standard fit length, but the width is wider than your standard fit.
If you are normally a size 38 in length but a wide fit, most of the time you would have sized up to a 39 to accommodate the extra width needed. By going up a size, it often left you with a little too much room at the back of the shoes.
To check if our New Wide Fit Collection is perfect for you, please consult our size guide below (the column on the far right - Wide Fit Width - CM).
It sure is! We want them to feel a little snug across the front of your foot! This is the part that will soften and mould to your foot with wear.
If your feet are within the stitching on the insole of the shoe you have the right size. Long toes may peep through the front of the shoe, others may not. This is a normal variance.
If the shoe feels a little snug but you’re not experiencing actual pain, you have the right size.
If your shoes are too tight across the top of your feet, or your toes are pinching, then the NEW Wide Fit Collection of Flats and Platforms will be perfect for you.
Simply shop the available Wide Fit Collection here.
Your back straps should sit firm on your heels. They will naturally fall to the widest part of your heel as they wear in. They will at first feel like they might fall off, but they won´t completely. If your straps are gaping, or sliding up and down as you walk, but your length is fine, then our shoes are not the right fit for your heel shape.
Many people who can´t wear back straps normally, choose our Platform Avarcas or Wedge Espadrilles, as the incline of the shoe means that the back strap stays up higher than the Flat Avarcas.
As all feet are different shapes, the length of your toes are too. Whether or not your toes are visible is not an indication that your shoes fit or not. We like to think that when you haven´t had a pedicure, our shoes hide a multitude of sins!
If your Spanish Avarcas are snug to the point of pain you may need to go up a size. If your foot is within the stitching but the back strap is falling, you may need to go down a size.
Any further questions, please contact us via email at customerservice@petitbarcelona.com