FAQs

Frequently Asked Questions

General Information

 


Where can I get a pair of Petit Barcelona’s original avarcas?

Online  https://www.petitbarcelona.com/ and in person at our boutique

Camp Hill Marketplace
Shop 7A, 25 Samuel Street, Camp Hill
Brisbane, Queensland 4152
Call us (07) 3195 2859

 


What are Petit Barcelona’s opening hours?

We are online, 24/7!
Our Camp Hill Store’s opening hours are:

Monday - Saturday | 9.30am - 2pm
Sunday | Closed


Where can I ask a question about your shoes, or my order?

E-mail us at hola@petitbarcelona.com 

Please allow up to 24 hours (week days) for your enquiry to be answered.

Please also note we are based in Australia and respond to enquiries between the hours of 9am-5pm (Monday-Friday) Australian Eastern Standard Time.

You can also call us at our Camp Hill Boutique (07) 3195 2859 but email is best as we may have to leave the phone ringing whilst we serve customers in store.



Shopping with Petit Barcelona

How can I contact Petit Barcelona? 


Can I pre-order shoes?

Yes! We offer pre-orders through our website and instore for limited edition releases or shoes that are currently out of stock. 


How do I pre-order shoes?

To order add your shoes to your cart and check-out as you usually would. Full payment is required before pre-orders are processed. Once your shoes have been packed and dispatched, a shipping confirmation and tracking number will be e-mailed to you.


When will I receive my pre-ordered item/s?

Shoes that can be pre-ordered will have the expected due date for arrival beside the size of the shoe in the ‘Size’ drop down menu. 

These dates are an approximation only. We will update you if the expected date will be longer than stated on the website. 

 

Can I cancel my pre-ordered shoes?

We cannot cancel or refund your pre-order once it has been shipped. Once you receive your pre-ordered items you can exchange or return them following our usual policy. 

 

What happens if some of my order is in stock?

To reduce our carbon footprint we ship your entire order when all items are in stock. If you wish to receive parts of your order as they become available, please contact us at hola@petitbarcelona.com to arrange payment for additional shipping of $10 AUD. 



What can I do if the shoes or size I want are out of stock?

You can join our exclusive waitlist to be notified when they are back in stock OR you can pre-order to secure your pair.


Simply click on the ‘Notify Me’ button on the product page of the shoe you are wanting. Add your email and the size of the shoe you are wanting to be notified about. An email will be sent to you immediately when that size has been restocked from which you can purchase the shoes. This does not guarantee you a pair, merely notifies you that there has been shoes in your size restocked to the website. 


Do you sell wholesale?

Petit Barcelona hand make our original avarcas in small batches. At this time we do not wholesale. Please contact us at hola@petitbarcelon.com for more information.


Where can I find your Privacy Policy?

Our Privacy Policy is found here.


Where can I read your Terms & Conditions?

Read our Terms & Conditions here.

Payment Information

How can I pay?

Petit Barcelona offers a range of payment methods so you can own your Petit Barcelona original avarcas sooner.

  • Click & Collect (online)
  • Credit Cards | Visa, Mastercard & American Express (instore & online)
  • Apple Pay (instore & online)
  • Google Pay (instore & online)
  • Paypal (online)
  • Afterpay (online)
  • Shop Pay (online)

How can I Click & Collect?

Select Click & Collect at the checkout to collect your order for free from our Camp Hill Boutique.


What information do I need to pick up my Click & Collect order?

We will send you an email when your order is ready to be collected. Usually this will take up to 24 hours. 

If you require the shoes immediately during shop open hours, please call us on (07) 3195 2859 or send an email to hola@petitbarcelona.com

Can I buy a Petit Barcelona physical Gift Card?

Yes! You can buy a physical Gift Card from our Camp Hill boutique which can be redeemed only instore. 


Can I buy a Petit Barcelona electronic Gift Card?

Yes! You can buy an EGift Card online here or from our Camp Hill boutique. 


How can I use a Petit Barcelona gift card?

When shopping online, simply enter the gift card code and click ‘apply’ at the checkout.

When shopping in store, simply show us your eGift card on your phone and our staff will take care of the rest. 


How can I use a store credit?

When shopping online enter your store credit code at the checkout. When shopping in store inform our staff and they will take care of the rest.


How do I apply a promo code?

Enter the promo code and click ‘apply’ at the checkout.


Will I be charged an international conversion rate or fee?

Petit Barcelona is an Australian based boutique store. Your bank may charge you international rates or fees. You need to check with your bank before you finalise your purchase.


Can I cancel or change my order once I have paid?

Email hola@petitbarcelona.com as soon as possible and we will try to find a solution. 

If your item/s are in stock we package them, ready for shipping almost immediately during business hours. If we are unable to cancel your order, you can return them within 14 days.


I still have a question! 

Please email us at hola@petitbarcelona.com or complete an enquiry form here. We will be in touch soon.



Shipping Information

How much is delivery within Australia?

We offer free shipping on all orders over AUD$150. Orders under AUD$150 are charged a flat shipping rate of AUD$10.


How much is delivery internationally?

Please email us at hola@petitbarcelona.com or complete an enquiry form here, and we will provide you with an international shipping quote. 

Due to the impacts of Covid-19 shipping rates have increased and we can no longer offer a flat rate for international shipping. 


Where do you deliver to?

We deliver Australia wide and internationally. For more information on international shipping and rates please contact us at hola@petitbarcelona.com or fill out an enquiry form here.


How can I track my order? 

Once your order is on its way you will receive a shipping notification via email.You can further track your order using the information in the email. 

 

How long before my order is shipped?

We prepare all in-stock items as soon as possible for shipping. We only ship on business days, any orders placed after 12:30 pm Friday (AEST) over a weekend or public holiday will be shipped the following business day. 

Due to the impacts of Covid-19 you may experience delays in receiving your order that are beyond our control.  


Who delivers my order?

Couriers Please handle all of our standard shipping. 

If you live in rural or regional Australia, Australia Post OR Couriers Please may complete your delivery depending on the fastest and most dependent delivery method at the time for your location.


How long does my order take to arrive? 

Standard shipping takes approximately 3-7 business days to arrive. Internationally shipped items may be subject to customs clearance which can cause shipping delays beyond our control.

Australian Interstate shipping takes approximately 3-5 business days.

Brisbane residents can receive their order within 2 business days.

Due to the impacts of Covid-19 you may experience delays in receiving your order that are beyond our control. 


What if my parcel hasn´t arrived?

Couriers are currently asking that we wait 3 business days post estimated time of arrival before contacting them. If your parcel stil hasn´t arrived past this deadline, please email us at hola@petitbarcelona.com with the subject heading: LATE DELIVERY along with your order number so that we can contact the couriers for you.  Due to the impacts of Covid-19 you may experience delays in receiving your order that are beyond our control. 


Do you deliver to a PO Box?

We cannot deliver to a PO Box, we can only deliver to a physical address. If your online order has been completed using a PO Box we will contact you via email as soon as possible to organise a new shipping address. Please check your email junk/spam folders as emails can sometimes land there. 

We will not process your order until we have a physical delivery location. 


Can you deliver to my office or my house when no one is home?

We can deliver to your office if there is a place our courier can access the building. 


How can I change my delivery address?

Contact us immediately at hola@petitbarcelona.com or via our enquiry form here. If your order has not yet been shipped we can change your address. If your order has been shipped, we can attempt to get in contact with our couriers however we will pass on the Couriers cost to then deliver it to the new address. 


What if my order is damaged upon arrival?

If your items are damaged please email us as soon as possible at hola@petitbarcelona.com. Include a description of the damage, photographs of the damage and the order number. We will be in touch within 2 business days to discuss a solution.


What if I have to pay an import duty or tax?

Your items purchased from Petit Barcelona may be subject to import duties, fees and taxes in your country. These are determined once your items reach your country and are payable by you. These charges are beyond the control of Petit Barcelona, we are not liable, nor responsible for any additional payments customs in your country require. 

 

I still have a question! 

Please email us at hola@petitbarcelona.com or complete an enquiry form here. We will be in touch soon.



Returns & Exchanges

What is Petit Barcelona’s returns & exchanges policy?

We will happily provide an exchange or refund on your shoes providing they meet these conditions outlined below;

  1. Your refund/exchange has been approved by emailing hola@petitbarcelona.com
  2. Your item/s are returned within 30 business days of receiving the goods
  3. Item/s are in their original condition - that is not worn, in new condition with all the packing attached
  4. You are able to provide proof of purchase

Petit Barcelona reserves the right to deny a return or exchange of goods if they do not meet the conditions outlined above.


Can I receive a refund on sale items?

Petit Barcelona have a strict no refund policy on outlet items. However we do accept exchanges and refunds for special sales and if your item is faulty. We will also happily exchange your sale item/s for you. 


Can I return my shoes for a refund because I don’t like them?

Yes. Please read how you can return shoes here.


Can I exchange my shoes because they are the wrong size?

Yes! We know buying shoes online is risky as you can’t try them on. We offer hassle free complimentary exchanges on your first pair.


Can I return/exchange my shoes to your boutique store at Camp Hill?

Yes! Just bring them in within 30 days of purchase, unworn with all original packaging and tags attached with your proof of purchase and our staff will take care of the rest.


How do I return/exchange my shoes online?

  1. Check your item/s meet the criteria listed here
  2. Email hola@petitbarcelona.com with your order number and tell us if you want a return or exchange
  3. We will email you a shipping label to print and instructions on how to book your courier
  4. Repack your item/s in their original postage packaging or a suitable postage satchel
  5. Book the courier 
  6. Leave the package in a dry, safe place for the courier to access 

How long do I have to return or exchange my shoes?

We accept returns or exchanges within 30 business days of purchasing. Please email hola@petitbarcelona.com if you need further information.


How much does it cost to return/exchange my shoes?

Your first returns are on us! We know buying shoes online can be risky as you can’t try them on. This is why Petit Barcelona will happily cover the cost of your first return and send you out another size for free! 


How is my money refunded?

For online and instore refunds we will refund via your original payment method.


I still have a question! 

Please email us at hola@petitbarcelona.com or complete an enquiry form here. We will be in touch soon.



Join the family

Do I need an account to shop online?

No! Just check-out as a guest.


I forgot my password, what do I do?

No problem. Just go to the sign in page and follow the prompts to reset your password.


Do you have sales or VIP events?

From time to time Petit Barcelona launch exclusive products and advertise sales to our family. Join the PB family here.


How do I know when new styles &/or colours are being released?

To be sure to stay in the loop join the family here.  Or get social and follow us on Instagram, Facebook and Pinterest.


Can I share how much I love Petit Barcelona? 

Use #PetitBarcelona to show off your new shoes! 


Can I leave a review of my shoes?

We love to hear from you! Leave a review here on our Google Reviews. We are always so grateful for reviews!


Do you have a Loyalty Program I can join?

Our loyalty program is in the works and will be launching in Spring 2020. Join our mailing list and follow us on our socials to stay in the loop!


I still have a question! 

Please email us at hola@petitbarcelona.com or complete an enquiry form here. We will be in touch soon.



About Us 

Make & Materials

Where are Petit Barcelona shoes made?

Our shoes are lovingly made by José and Cristòbal Torres in their shoe studio in Ciutadella, Menorca. José has been creating shoes since 1940, when he was just 14 years old. The Torres family business have been crafting authentic, traditional avarcas/menorquinas since 1952 and are the island’s third oldest certified business. 

Read more about how our shoes are made here


What do you mean your avarcas are certified?

Avarcas are traditionally made with a leather upper, open toe and a recycled car tyre sole. These shoes are unique to Menorca in Spain’s Balearic Islands. 

To protect their integrity, the Menorcan Government has developed the label “Avarca de Menorca”. This label ensures quality and that the avarcas are actually manufactured in Menorca. 

The Torres family, who make Petit Barcelona’s range of avarcas, are one of only 10 shoe makers whose shoes meet the standards to be awarded the label “Avarca de Menorca”.  Torres supply to Petit Barcelona exclusively. 


What is the difference between an avarca and a menorquina?

An Avarca or Menorquina describe the same style of shoe, handmade the traditional way in Menorca. Menorquina means “from Menorca”


Are Petit Barcelona’s shoes sustainably made?

Petit Barcelona do not mass produce shoes. We make our collection in small batches, slowly. 

Our leathers are 100% Spanish premium leather, some vintage, some new, coloured using vegetable dyes. Our avarcas are originals, so their soles are made from recycled car tyres.

Where we can, we use packaging that is recycled, can be recycled and/or is sustainable.


What materials are Petit Barcelona’s shoes made from?

Petit Barcelona use premium Spanish leathers that become softer and more comfortable with wear.


Do you change your colour range?

Our colour range does change from time to time, depending on the season, special collection or limited edition drops. 

To ensure you don’t miss your favourite colour join our mailing list here.


Why are you called Petit Barcelona?

When Petit Barcelona was born in 2016, we chose the name that represents who we are and what we stand for. 

We are very passionate about our hometown, Barcelona and want to share this with the world. Our collection is carefully curated, a small or petit range of high quality products sourced from skilled artisans throughout Spain. 


I still have a question! 

Please email us at hola@petitbarcelona.com or complete an enquiry form here. We will be in touch soon.


Sizing & Care

How do I choose the right size? 

Our shoes are European sizes in centimetres. Simply measure your foot from the tip of your big toe to your heel to the nearest .5cm.  Or use our sizing guide below. 


Foot Length in Centimetres 

European Size

Style

12.5

21






Girls’ 

with a 

velcro backstrap

13

22

14

23

15

24

15.5

25

16

26

17

27

17.5

28

18

29

19

30




Teen/Youth

slingback

19.5

31

20

32

21

33

21.5

34

22

35






Women’s

Slingback

23

36

23.5

37

24

38

25

39

25.5

40

26

41

26.5

42

27.5

43



I am between 2 sizes. Do I size up or down?

If you are between two sizes and are buying flat avarcas, wedge avarcas or platform avarcas, we recommend you size down. The soft nubuck leather will give slightly around your toes and mould to your foot shape.

We recommend that you size up when buying our Bio Espadrilles. The cork footbed has moulded support and a larger size is required to accommodate the pre-moulding.


Do Petit Barcelona make half sizes?

Petit Barcelona’s shoes come in whole sizes only, but we offer free exchanges on your first purchase if the size is not correct. 


How should my shoes feel when I first put them on?

Petit Barcelona’s range of authentic avarcas are the most comfortable shoe you will wear. We recommend a firm fit across your toes as the leather will soften shortly after wearing them. 

Our Bio Espadrilles come with an adjustable strap depending on the height of your arch..


Do your shoes fit wide feet?

Yes! Our shoes are a medium B width. The 100% genuine Spanish leather relaxes and moulds to the shape of your foot. We recommend certain leathers for wider feet which will give slightly to the shape of your foot. 

Pony hair, suede and box calf leather are the thinnest and softest of our leathers. Our customers who require a wider shoe favour these leathers.


Are your shoes good for bunions?

Yes! Our soft suede leather and box calf leather mould to the shape of your foot giving you a comfortable fit. 


What do you recommend I do to care for my shoes?

Read our Care Guide here. Each of our different leathers require different care. 

General shoe care includes

  • Spraying your shoes (up to 3 times) with a high quality protective leather spray
  • Air dry your shoes in a cool dry space
  • Keep your shoes out of direct sunlight in their Petit Barcelona calico bag to avoid the leather from quickly fading.

How can I stop my heel strap falling down?

Traditionally avarcas are worn with the backstrap flopping down. Brand new the backstrap sits on your heel. The style and a result of natural wear means that the backstrap can occasionally slip off your heel. If you prefer the backstrap on your heel you can purchase aftermarket invisible slingback strips (we recommend Scholl’s Party Feet) to offer extra support. 


I still have a question! 

Please email us at hola@petitbarcelona.com or complete an enquiry form here. We will be in touch soon.



Getting the right fit!
Petit Barcelona shoe guide