Frequently Asked Questions

General Information

How can I contact you?

• Email - customerservice@petitbarcelona.com
• Camp Hill boutique - We do not have a phone any longer. Please note email is the only way that we respond to queries about the store. It is by far the quickest and most effective way for us to respond to everyone! 
• Chat - our customer service chat button on the bottom right hand corner of our website during business hours.

Where can I get a pair of Petit Barcelona’s original avarcas?

Online  https://www.petitbarcelona.com/ and in person at our boutique

Camp Hill Marketplace
Shop 7A, 25 Samuel Street, Camp Hill
Brisbane, Queensland 4152

What are Petit Barcelona’s online store´s normal opening hours?

We are online, 24/7! However we try to respond to you in a timely manner, except when we are asleep! 

What are your Camp Hill boutique standard trading hours?

CAMP HILL BOUTIQUE CURRENT OPEN HOURS

Monday - Closed
Tuesday - Sunday - 9.30am to 2pm. 

Please note we no longer provide a click and collect service. Please email us if you are after a pair of shoes at our store - customerservice@petitbarcelona.com

Where can I ask a question about your shoes, or my order?

E-mail us at customerservice@petitbarcelona.com

Please allow up to 24 hours (week days) for your enquiry to be answered.

Please also note we are based in Australia and respond to enquiries between the hours of 9am-5pm (Monday-Friday) Australian Eastern Standard Time.

Shopping with Petit Barcelona

Is the stock in the shop the same that is on the website?

No. Stock levels differ to that available online. Please contact us If you are looking for a shoe immediately and it is in stock at the shop. 

What happens if some of my order is in stock?

We will ship the stock that is in the store directly to you. When the item on Pre-order arrives, we will then ship this to you. 

What can I do if the shoes or size I want are out of stock?

You can join our exclusive waitlist to be notified when they are back in stock OR you can pre-order to secure your pair if the words PREORDER COMING (month) are written beside the size of the shoe you are wanting to purchase. 

For non Preorder stock, simply click on the ‘Notify Me’ button on the product page of the shoe you are wanting. Add your email and the size of the shoe you are wanting to be notified about. An email will be sent to you immediately when that size has been restocked from which you can purchase the shoes. This does not guarantee you a pair, merely notifies you that there has been shoes in your size restocked to the website. 

What about my pre order?

If you have recently placed a pre order these will not arrive until the end of the month. If there is a delay to your order, we will notify you before then with an expected due date. 

 

Do you sell wholesale?

No. 

Where can I find your Privacy Policy?

Our Privacy Policy is found here.

Where can I read your Terms & Conditions?

Read our Terms & Conditions here.

Payment Information

How can I pay?

Petit Barcelona offers a range of payment methods so you can own your Petit Barcelona original avarcas sooner.

• Credit Cards | Visa, Mastercard & American Express (instore & online)
• Apple Pay (instore & online)
• Google Pay (instore & online)
• Paypal (online)
• Afterpay (online)
• Shop Pay (online)

Please note we do not have a layby option. 

Can I buy a Petit Barcelona physical Gift Card?

Yes! You can buy a physical Gift Card from our Camp Hill boutique which can be redeemed only in store. If you would like a physical gift card that can be used online, ask us to sell you an eGift card and we will write the code onto a physical gift card for you to give to your recipient. 

Can I buy a Petit Barcelona electronic Gift Card?

Yes! You can buy an eGift Card online here or from our Camp Hill boutique. It can be used instore or online via the unique code in the email sent to you. 

How can I use a Petit Barcelona gift card?

When shopping online, simply enter the gift card code and click ‘apply’ at the checkout.

When shopping in store, simply show us your eGift card on your phone and our staff will take care of the rest. 

How can I use a store credit?

When shopping online enter your store credit code at the checkout. When shopping in store inform our staff and they will take care of the rest.

How do I apply a promo code?

Enter the promo code and click ‘apply’ at the checkout.

Will I be charged an international conversion rate or fee?

Petit Barcelona is an Australian based boutique store. Your bank may charge you international rates or fees. You need to check with your bank before you finalise your purchase.

Can I cancel or change my order once I have paid?

Email customerservice@petitbarcelona.com as soon as possible and we will try to find a solution. 

If your item/s are in stock we package them, ready for shipping almost immediately during business hours. If we are unable to cancel your order, you can return them within 30 days.

I still have a question! 

Please email us at customerservice@petitbarcelona.com and we will be in touch soon.

Shipping Information

How much is delivery within Australia?

We are currently offering free shipping on all orders over AUD$150. Orders under AUD$150 are charged a flat shipping rate of AUD$10 for standard Aus Post delivery or pay AUD$15 for Express Aus Post delivery.

How much is delivery internationally?

We now offer flat rates for all deliveries under 1kg in total weight to the USA, South East Asia and to New Zealand. Please choose the shipping region in the drop down box of delivery method at check out. If your items weigh more than 1kg we will email you for an alternative quote. We use UPS and TNT for all international deliveries. 

Where do you deliver to?

We deliver Australia wide and internationally. For more information on international shipping and rates outside of our regions indicated on our website please contact us at customerservice@petitbarcelona.com 

How can I track my order? 

Once your order is on its way you will receive a shipping notification via email.You can further track your order using the information in the email. 

 

How long before my order is shipped?

We prepare all in-stock items as soon as possible for shipping. We only ship on business days, any orders placed before 1:30 pm (AEST) each weekday are dispatched that day, All orders placed on a Friday after 1:30pm (AEST) or over a weekend or public holiday will be shipped the following business day. 

If you require your order urgently or by a specific date, please choose the EXPRESS Shipping option at checkout to ensure that the item is shipped as soon as possible. 

All international orders take between 3-10 days depending on your location. 

Due to the impacts of Covid-19 you may experience delays in receiving your order that are beyond our control.  

Who delivers my order?

Australia Post handle all of our standard shipping. 

How long does my order take to arrive? 

Standard shipping takes approximately 3-7 business days to arrive. Express Shipping 1-5 days. Internationally shipped items may be subject to customs clearance which can cause shipping delays beyond our control.

Australian Interstate shipping takes approximately 3-5 business days.

Brisbane residents can receive their order within 1-2 business days.

International deliveries can receive their order within 3 to 10 business days.

Due to the impacts of Covid-19 you may experience delays in receiving your order that are beyond our control. 

What if my parcel hasn´t arrived?

Australia Post is currently asking that we wait 5-7 business days post estimated time of arrival before contacting them. If your parcel still hasn´t arrived past this deadline, please email us at customerservice@petitbarcelona.com with the subject heading: LATE DELIVERY along with your order number so that we can contact the couriers for you. 

Do you deliver to a PO Box & Parcel Lockers?

Yes. 

Can you deliver to my office or my house when no one is home?

We can deliver to your office if there is a place our Posties can access the building. 

How can I change my delivery address?

It is the customers responsibility to ensure at point of checkout that all shipping details are correct. If the order has gone through during business house Contact us immediately at customerservice@petitbarcelona.com . If your order has not yet been shipped we can change your address. If your order has been shipped, we can attempt to get in contact with our couriers however we will pass on the Couriers cost to then deliver it to the new address. 

What if my order is damaged upon arrival?

If your items are damaged please email us as soon as possible at customerservice@petitbarcelona.com. Include a description of the damage, photographs of the damage and the order number. We will be in touch within 2 business days to discuss a solution.

What if I have to pay an import duty or tax?

Your items purchased from Petit Barcelona may be subject to import duties, fees and taxes in your country. These are determined once your items reach your country and are payable by you. These charges are beyond the control of Petit Barcelona, we are not liable, nor responsible for any additional payments customs in your country require. 

I still have a question! 

Please email us at customerservice@petitbarcelona.com and we will be in touch soon.

Returns & Exchanges

Please refer to our Returns and Exchanges page here for our Returns, Refunds and Exchanges Policy.

How long do I have to return my shoes?

We accept returns or exchanges (in-store) within 30 business days of purchasing. Please email customerservice@petitbarcelona.com if you are outside of these dates and need further information.

I still have a question! 

Please email us at customerservice@petitbarcelona.com or complete an enquiry form here. We will be in touch soon.

Join the family

Do I need an account to shop online?

No! Just check-out as a guest.

I forgot my password, what do I do?

No problem. Just go to the sign in page and follow the prompts to reset your password.

Do you have sales or VIP events?

From time to time Petit Barcelona launch exclusive products and advertise sales to our family. Join the PB family by signing up to our Subscribers list which will appear as a pop up on your screen shortly after entering our website www.petitbarcleona.com 

How do I know when new styles &/or colours are being released?

To be sure to stay in the loop join our subscribers list, or get social and follow us on Instagram and Facebook.

Can I share how much I love Petit Barcelona? 

Use #PetitBarcelona to show off your new shoes! 

Can I leave a review of my shoes?

We love to hear from you! Leave a review here on our Google Reviews. We are always so grateful for reviews!

Do you have a Loyalty Program I can join?

We hope to have one soon! Watch this space, and in the meantime, join our mailing list and follow us on our socials to stay in the loop!

About Us 

Make & Materials

Where are Petit Barcelona shoes made?

Our shoes are lovingly made by José and Cristòbal Torres in their shoe studio in Ciutadella, Menorca. José has been creating shoes since 1940, when he was just 14 years old. The Torres family business have been crafting authentic, traditional avarcas/menorquinas since 1952 and are the island’s third oldest certified business. 

Read more about how our shoes are made here

What do you mean your avarcas are certified?

Avarcas are traditionally made with a leather upper, open toe and a recycled car tyre sole. These shoes are unique to Menorca in Spain’s Balearic Islands. 

To protect their integrity, the Menorcan Government has developed the label “Avarca de Menorca”. This label ensures quality and that the avarcas are actually manufactured in Menorca. 

The Torres family, who make Petit Barcelona’s range of avarcas, are one of only 10 shoe makers whose shoes meet the standards to be awarded the label “Avarca de Menorca”.  Torres supply to Petit Barcelona exclusively. 

What is the difference between an avarca and a menorquina?

An Avarca or Menorquina describe the same style of shoe, handmade the traditional way in Menorca. Menorquina means “from Menorca”

Are Petit Barcelona’s shoes sustainably made?

Petit Barcelona do not mass produce shoes. We make our collection in small batches, slowly. 

Our leathers are 100% Spanish premium leather, some vintage, some new, coloured using vegetable dyes. Our avarcas are originals, so their soles are made from recycled car tyres.

Where we can, we use packaging that is recycled, can be recycled and/or is sustainable.

What materials are Petit Barcelona’s shoes made from?

Petit Barcelona use premium Spanish leathers that become softer and more comfortable with wear.

Do you change your colour range?

Our colour range does change from time to time, depending on the season, special collection or limited edition drops. 

To ensure you don’t miss your favourite colour join our mailing list here.

Why are you called Petit Barcelona?

When Petit Barcelona was born in 2016, we chose the name that represents who we are and what we stand for. 

We are very passionate about our hometown, Barcelona and want to share this with the world. Our collection is carefully curated, a small or petit range of high quality products sourced from skilled artisans throughout Spain. 

Sizing & Care

How do I choose the right size? 

Our shoes are European sizes in centimetres. Please refer to our Size Guide here

I am between 2 sizes. Do I size up or down?

If you are between two sizes and are buying flat avarcas, wedge avarcas or platform avarcas, we recommend you size down. The soft nubuck leather will give slightly around your toes and mould to your foot shape.

We recommend that you size up when buying our Bio Espadrilles. The cork footbed has moulded support and a larger size is required to accommodate the pre-moulding.

Do Petit Barcelona make half sizes?

Petit Barcelona’s shoes come in whole sizes only. 

How should my shoes feel when I first put them on?

Petit Barcelona’s range of authentic avarcas are the most comfortable shoe you will wear. We recommend a firm fit across your toes as the leather will soften shortly after wearing them. 

Our Bio Espadrilles come with an adjustable strap depending on the height of your arch..

Do your shoes fit wide feet?

Yes! Our shoes are a medium B width. The 100% genuine Spanish leather relaxes and moulds to the shape of your foot. We recommend certain leathers for wider feet which will give slightly to the shape of your foot. 

Pony hair, suede and box calf leather are the thinnest and softest of our leathers. Our customers who require a wider shoe favour these leathers.

Are your shoes good for bunions?

Yes! Our soft suede leather and box calf leather mould to the shape of your foot giving you a comfortable fit. 

What do you recommend I do to care for my shoes?

Read our Care Guide here. Each of our different leathers require different care. 

General shoe care includes

• Spraying your shoes (up to 3 times) with a high quality protective leather spray
• Air dry your shoes in a cool dry space
• Keep your shoes out of direct sunlight in their Petit Barcelona calico bag to avoid the leather from quickly fading.

How can I stop my heel strap falling down?

Traditionally avarcas are worn with the backstrap flopping down. Brand new the backstrap sits on your heel. The style and a result of natural wear means that the backstrap can occasionally slip off your heel. If you prefer the backstrap on your heel you can purchase aftermarket invisible slingback strips (we recommend Scholl’s Party Feet) to offer extra support. 

I still have a question! 

Please email us at customerservice@petitbarcelona.com and we will be in touch soon.