Through our email hola@petitbarcelona.com

or through our Contact us page.

We are online, 24/7 however our customer service hours are weekdays, Monday - Friday from 9.30am - 5pm Australian Eastern Standard Time. We try not to work on public holidays or weekends but will respond to urgent queries. 

If the matter is urgent, please write Urgent Attention PB Team with the order number in the subject line so we are able to get to your query as quickly as we can. 

No, we only have our online store and sell direct from our warehouses in Europe and Australia.

No, you can find us at our online exclusively at our store www.petitbarcelona.com

If you have placed an order that you would like to cancel, please contact us within a few hours of placing the order for us to stop the shipping process. We will do our best to cancel the order before it has been shipped.

Charges

Please note if you have a change of mind and request to cancel your order before it has been shipped, you will incur a flat rate of AUD $10 / USD $10 / CAD $10 / NZD $10 per item in the order, which covers the financial institution costs incurred to the business which are not refunded to us in the event you cancel your order prior to fulfilment.

Please note that cancelling a Preorder item before its shipping timeframe (Up to 2 weeks post the end of the month they are to be dispatched) will incur the above charge of AUD $10 / USD $10 / CAD $10 / NZD $10 per item in the order.

Petit Barcelona offers a range of payment methods so you can own your Petit Barcelona sandals sooner.

• Credit Cards | Visa, Mastercard & American Express
• Apple Pay
• Google Pay
• Paypal
• Afterpay
• Shop Pay

Please note we do not have a lay-by option. 

Yes! You can buy an eGift Card online here

When shopping online, simply enter the eGift Card code and click ‘apply’ at the checkout.

Enter the promo code by copying and pasting from the email that we sent to you. Click ‘apply’ at the checkout. Please note that some promo codes cannot be applied to clearance items and during sale periods.

We prepare all in-stock items as soon as possible for shipping. We only ship on business days, any orders placed before 1:30 pm (AEST) each weekday are dispatched that day, All orders placed on a Friday after 1:30pm (AEST) or over a weekend or public holiday will be shipped the following business day. 

Australia Post for orders shipped from Australia.

IMPORTANT - Petit Barcelona does not cover customs and duties costs incurred for orders outside of Australia with exception of the United States.

• Customers located outside of Australia, may incur import duties and taxes which will be calculated by your countries Customs departments. It is the customers responsibility to pay these customs and duties taxes when your order arrives at your country's customs department. As we do not have any control over these fees, we cannot cover them for you. Any duties and taxes paid are not refundable upon return.

• UNITED STATES ORDERS - Orders being shipped to addresses within the United States of America are not subject to further customs and duties taxes.

Orders not collected at Customs and returned

• If the parcel is refused at Customs by the customer not wanting to receive it or does not respond to Customs communication in regards to the parcel, and the parcel is returned to Petit Barcelona, an administration fee will be applied of AUD $20 to cover all financial costs born on Petit Barcelona due to the refusal. The cost will be deducted from the refund amount. A credit note will be issued as we do not refund orders.

• Please note Customs often take up to 6 months to return a parcel that has been refused. We are not able to refund the order until the parcel is returned to our warehouse and passes the returns inspection.

• Shipping costs will not be refunded.

Once your order is on its way you will receive a shipping notification via email. You can further track your order using the information in the email. 

Australia Post and DHL are currently asking that we wait 5-7 business days post estimated time of arrival before contacting them.

If your parcel still hasn´t arrived past this deadline, please email us at hola@petitbarcelona.com with the subject heading: LATE DELIVERY along with your order number so that we can contact the couriers for you. 

No. Please provide a physical address.

We can deliver to your office if there is a place our couriers can access the building. 

If your items are damaged please email us as soon as possible at hola@petitbarcelona.com. Include a description of the damage, photographs of the damage and the order number. We will be in touch within 2 business days to discuss a solution.

See our Returns and Exchanges page for more information.

• If you are unhappy with your purchase, you are welcome to return your items for a Store Credit or Exchange as we do not refund for change of mind or incorrect sizing.
• We offer a returns period of 14 days from when you received the order (delivery date).
• Orders purchased on sale are final and no returns, refunds or exchanges are permitted.

Our shoes are lovingly handmade one at a time by the RIA Menorca family in their shoe studio in Menorca, Balearic Islands in Spain. They have been creating shoes since 1947, when Bartolome Truyol founded the business.

We are a family business who works closely with our shoemakers, living between Spain and Australia with our small children.  

Avarcas are traditionally made with a leather upper, open toe and a recycled car tyre sole. These shoes are unique to Menorca in Spain’s Balearic Islands. 

To protect their integrity, the Menorcan Government has developed the label “Avarca de Menorca”. This label ensures quality and that the avarcas are actually manufactured in Menorca. 

The Torres family, who make Petit Barcelona’s range of avarcas, are one of only 10 shoe makers whose shoes meet the standards to be awarded the label “Avarca de Menorca”.  Torres supply to Petit Barcelona exclusively. 

Petit Barcelona do not mass produce shoes. We make our collection in small batches, slowly. 

Our leathers are 100% Spanish premium leather, some vintage, some new, coloured using vegetable dyes. Our avarcas are originals, so their soles are made from partially recycled car tyres.

Leather Working Group

This season where we have new leathers, we source them from the Leather Working Group. A global group that sources leathers from tanneries that must adhere to a strict protocol – focusing on energy and water usage, waste management and the control of harmful chemicals.

Zero Wastage Vintage

We have introduced a collection of Vintage leather and fabric shoes which we have taken from our shoemakers studio. These leathers have been given a new life, minimising wastage. Some of these leathers are up to 60 years old having been used by the Torres family to produce shoes for Luxury brands in Paris, New York and London since the 40's. 

Packaging

Where we can, we use packaging that is recycled, biodegradable and can be recycled and/or is sustainable.

Petit Barcelona use premium Spanish leathers that become softer and more comfortable with wear. We use jute from a supplier in the South of Spain and EVA in our Platforms from Barcelona.

Our colour range does change from time to time, depending on the season, special collection or limited edition drops. 

Our shoes are European sizes in centimetres. Please refer to our Size Guide here If you require further information please contact our team at hola@petitbarcelona.com

If you are between two sizes we recommend you size down in the standard range of avarcas. Please consult our product pages if you are unsure, or email us for a chat!

Petit Barcelona’s range of authentic avarcas are the most comfortable shoe you will wear. We recommend a firm fit across your toes as the leather will soften shortly after wearing them. 

Yes! We launched a new Wide Fit Collection in January 2022 to cater for women with a slighter than standard width. Read our Fit Guide here to get to know which shoe style is best for you. Shop the collection here.

Are your shoes good for bunions?

Our soft suede leather and box calf leather mould to the shape of your foot giving you a comfortable fit. 

Each of our different leathers require different care. 

General shoe care includes

• Spraying your shoes (up to 3 times) with a high quality protective leather spray such as the one we sell here
• Keep your shoes out of direct sunlight in their Petit Barcelona calico bag to avoid the leather from quickly fading.
• If you have a scuff mark, gently use an eraser to remove the mark.
• Brush all loose dirt from the shoes with a soft brush.
• Spot clean with wipe or soft damp towel.
• Dry in a place out of direct sunlight.