Orders placed PRIOR to 24th April 2026:

If you change your mind, you have 14 days after receiving your full priced order to lodge a return for a refund, exchange or store credit.

• Items must be full price only and not on sale
• Items must be returned in their original condition - unworn and unaltered.
• Items that are returned outside of the 14 day window will only be eligible for a store credit.
• Please note that original and return shipping costs, duties and taxes are not refundable.
• Please click on the above LODGE A RETURN button to start the return process.

NOTE: All Sale / Promotional items are final sale and no returns are possible. This includes our Mother's Day Sale, Flash Sales, Black Friday, End of Financial Year etc.

Orders placed ON OR AFTER 24th April 2026:

If you change your mind, you have 14 days after receiving your full priced order to lodge a return for an EXCHANGE or STORE CREDIT only. Please note our policy has changed, and we do not return items for a refund.

In order to be eligible for an exchange or store credit:

• Items must be full price only and not on sale
• Items must be returned in their original condition - unworn and unaltered.
• Items that are returned outside of the 14 day window will only be eligible for a store credit.
• Please note that original and return shipping costs, duties and taxes are not refundable.

NOTE: All Sale / Promotional items are final sale and no returns are possible. This includes our Mother's Day Sale, Flash Sales, Black Friday, End of Financial Year etc.

Initiate a return by clicking 'Lodge a Return' above. Enter your order details to get started and follow the prompts.

If your return is rejected it will be for one of the following reasons:

• You are outside the 14 day return window (from the date your order was delivered to your address)
• Your order was FINAL SALE as was purchased during a sale and is not eligible for return
• You didn't opt-in for the return label shipping coverage

If you believe that these points are not valid, contact us at hola@petitbarcelona.com to discuss.

Don't want to be stuck with return shipping fees? Simply opt-in at checkout and you can exchange any full priced item from that order through our Returns Portal for free. We provide the prepaid shipping label at no extra cost to you.

Choose to cover the return shipping costs yourself - simply click on "Checkout without free returns". You can still return your items through our portal, but you will be responsible for the cost of the return shipping label.

If you have placed an order that you would like to cancel, please contact us within a few hours of placing the order for us to stop the shipping process. We will do our best to cancel the order before it has been shipped.

Charges

Please note if you have a change of mind and request to cancel your order before it has been shipped, you will incur a flat rate of AUD $10 / USD $10 / CAD $10 / NZD $10 per item in the order, which covers the financial institution costs incurred to the business which are not refunded to us in the event you cancel your order prior to fulfilment.

Refusal to accept an order
If a customer refuses to release an order at Customs in their country, and the parcel is therefore returned to Petit Barcelona, a restocking fee will be applied of AUD $30 to cover all financial and return shipping costs. It is the customers responsibility to check for delivery notifications from the local carrier via the tracking link provided.

If you are concerned about the status of your delivery please reach out to your local carrier with your tracking number, or to us at hola@petitbarcelona.com

Please note that some countries Customs can take up to 5 months to deliver a rejected parcel. We cannot refund the order until we receive the parcel back to our warehouse and it passes the refund inspection. Any damage to the parcel during transit will be the customers responsibilty.

Once a return has been requested and a label has been issued, the customer has 5 business days to send the parcel back or have it collected by the courier.

Once your order has left our warehouse, it is the customers responsibility to ensure that they follow any communication (physical notes left when delivery attempts fail due to no one being home, insufficient or incorrect address details).

For USA customers, please use your tracking number provided to check the USPS tracking link here - which will provide more accurate information for your order once it has landed in the US.

Please contact your local carrier if you are unable to accept delivery of your order.

If the parcel after attempted delivery has failed, is returned to Petit Barcelona's warehouse, a restocking fee of AUD $30 will be charged with the refund of your order.

Please note that customs does not prioritise these return orders and can take up to 6 months for them to return the orders to our warehouse. We will then inspect the product for any damage and refund your order.

If you have any questions please contact us at hola@petitbarcelona.com