RETURNS & EXCHANGES  

Petit Barcelona's Returns Policy generously allows you to make a change to your order within 14 days after receiving your order, provided the following conditions are satisfied:

• Must be in original condition  
• Not have been worn, stretched or altered (without imprints or soiled soles)
• Ensure they are packed the way they arrived in order for shoes to maintain their shape including with cardboard inserts, calico bag or shoe box and Made in Menorca Government authenticity tag. 

For full priced items we allow returns for refund or store credit and exchanges for another size, style or colour.

For sale items (not including Archives Collection) we allow returns for an exchange or store credit only. Sale purchases are subject to Sale Terms and Conditions (see below for further details).

For all purchases from the Archives collection which are clearly stated FINAL SALE and not eligible for a refund or return on the product pages, we do not refund nor exchange. So please contact us if you have any questions on sizing as we cannot make exceptions after the order is placed.

Eligibility for return

Please note that our leather is very delicate so please take care when trying on your shoes. If worn for a considerable amount of time, the leather will stretch to your foot shape and the footbed will bare the imprints of your feet. If marked or stretched, we will not be able to resell the shoe and therefore it will not qualify for a return. If this is the case, we will send you a photo of the shoes upon arrival to the warehouse and discuss steps further with you.

When you receive your shoes if you realise they are too small immediately please do not attempt to try the shoes on as this will ultimately stretch the leather and we will not be able to accept them as a return. 

If you receive your shoes and they are marked upon arrival, please take a photo and email to us at petitbarcelonastore@gmail.com as soon as you receive your product. Otherwise we are unable to approve the refund if shoes are returned soiled.

RETURN INSTRUCTIONS FOR A REFUND

We are an Australian company and therefore returns must be directed to our warehouse in Australia. Please email us at petitbarcelonastore@gmail.com with the following information please:

• Order Number # or Email address used to purchase the order
• Shoe style, colour and size wanting to refund
• Reason for refund

We will respond within 2 business days as to the eligibility of your refund request and the address to send your shoes back to. During Sales periods we will respond within 3 business days. 

INSTRUCTIONS FOR AN EXCHANGE

We are an Australian company and therefore returns must be directed to our warehouse in Australia. Please email us at petitbarcelonastore@gmail.com with the following information please:

• Order Number # or Email address used to purchase the order
• Shoe style, colour and size wanting to exchange
• Reason for exchange
• Photo's of your feet in the shoes at various angles (if you would like help with sizing and fit)

Our process for exchanges is as follows:

1. Contact us via email with the information as above
2. We will send you the Returns information 
3. We will hold your exchanged pair and ship to you when your original order is received at our Brisbane warehouse.

If you would like to talk through your exchange options please email our team at petitbarcelonastore@gmail.com as we are happy to help you find the best fit. It is helpful for our team to see photo's of you in the shoes at various angles so that we can best understand how your shoes sit on your feet. This allows us to better advise on the best fit for you. 

We will respond within 2 business days as to the eligibility of your exchange request and the address to send your shoes back to. 

RETURN SHIPPING COSTS

• Please note that the customer is responsible for the cost of returning your order to us to our warehouse in Brisbane, Australia. 
• The original and return shipping costs, duties and taxes are not refundable unless an item is found to be faulty. 
• If you are outside Australia and wish to EXCHANGE your item, please contact us and we will discuss return shipping options with you. 

INSTRUCTIONS FOR A FAULTY / DAMAGED ITEM(S)

If you believe your items arrived damaged or have been damaged within the first 3 months after the date you received the shoes, please email us at petitbarcelonastore@gmail.com with the following information please:

• Order Number # or Email address used to purchase the order
• Shoe style, colour and size 
• Photo's of the shoes

We will respond within 2 business days as to the eligibility of your faulty/ damaged item request and a solution. 

INSTRUCTIONS FOR CANCELLING AN ITEM NOT YET SHIPPED

Orders of in stock shoes are not able to be cancelled once placed. Once you receive the items you will need to follow the return instructions above for a refund.

SALE TERMS AND CONDITIONS

Egift Card $25 Off Promotion

• Promotion starts Sunday 10.30am AEST 22nd September 2024 and ends Sunday 6th October 2024 at 11.59pm.
• All purchases made from the promotion are eligible (full priced, discount and preorder) are available online at www.petitbarcelona.com.
• The promotion is open to Australian and New Zealand residents only. 
• $25 discount is applied when using the code provided (sent in an email).  
• No other promotional discount codes can be used in conjunction (birthday, welcome or teachers codes for example). 
• No other promotional discount offers can be used in conjunction. 
• Normal return and exchange applies on full priced items only - final sale items are not eligible for a refund or exchange.

 COMPETITION - WIN $500 EGIFT CARD

• Promotion starts Tuesday 17th September 11am AEST and ends Thursday 19th September 2024 at 11.59pm.
• All purchases made from the website www.petitbarcelona.com will be during this period are eligible to enter.
• Includes those orders with discounts applied and on final sale. 
• One order equals one entry ticket. 
• Prize: 1 egift card from Petit Barcelona will be awarded at random. It is valid for 3 years and not transferable for cash. 
• If the order is returned for a refund, the customer will have their entry removed from the competition.  
• A winner will be drawn at random and will be announced via email and social media on Friday 20th September 2024 at 5pm AEST. 

BUY 2 OR MORE GET 15% OFF

• Promotion starts Saturday 12.30pm AEST 10th August 2024 and ends Sunday 10.30am AEST 22nd September 2024.
• All purchases made from the promotion are available online at www.petitbarcelona.com.
• 15% discount is applied when 2 or more pairs of shoes are added to the cart.  
• No other promotional discount codes can be used during sale periods (birthday, welcome or teachers codes for example). 
• Normal return and exchange applies.
• If one pair of shoes are returned for a refund, the offer will not apply and the customer will lose the 15% discount. 
• If you require a change of size which is in stock, we will exchange the shoes for you. Please let us know as soon as possible as stock sells quickly during sale periods. Email us via petitbarcelonastore@gmail.com
• If the item is faulty or damaged, please contact us petitbarcelonastore@gmail.com to discuss.

WELCOME DISCOUNT

• All full priced items (includes in stock and Preorder) available online at www.petitbarcelona.com are eligible to be purchased with the Welcome discount. 
• 10% discount code is provided via email only to those who subscribe to the Petit Barcelona subscriber list. 
• This code can only be used once per customer. 
• It can be used at any point of the lifetime of the customer, but only once. 
• It cannot be used with any other promotional codes (birthday, sale or teachers codes for example). 
• It cannot be used on final sale or promotional sale stock. 
• Normal return and exchange eligibility rules applies.