RETURNS AND EXCHANGES

RETURNS & EXCHANGES  

Petit Barcelona's Returns Policy generously allows you to make a change to your order within 30 days after receiving your order, provided the following conditions are satisfied:

  • Must be in original condition  
  • Not have been worn, stretched or altered (without imprints or soiled soles)
  • Ensure they are packed the way they arrived in order for shoes to maintain their shape including with cardboard inserts, calico bag or shoe box and Made in Menorca Government authenticity tag. 

Please note that our leather is very delicate so please take care when trying on your shoes. If worn for a considerable amount of time, the leather will stretch to your foot shape and the footbed will bare the imprints of your feet. If marked or stretched, we will not be able to resell the shoe and therefore it will not qualify for a return. When you receive your shoes if you realise they are too small immediately please do not attempt to squeeze your feet into the shoes as this will ultimately stretch the leather and we will not be able to accept them as a return.

If you receive your shoes and they are marked, please take a photo and email to us at petitbarcelonastore@gmail.com as soon as you receive your product. Otherwise we are unable to approve the refund if shoes are returned soiled.

RETURN INSTRUCTIONS FOR A REFUND

Please email us at petitbarcelonastore@gmail.com with the following information please:

  • 5 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size wanting to refund
  • Reason for refund

We will respond within 2 business days as to the eligibility of your refund request and the address to send your shoes back to. During Sales periods we will respond within 3 business days. 

 

INSTRUCTIONS FOR AN EXCHANGE

Please email us at petitbarcelonastore@gmail.com with the following information please:

  • 5 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size wanting to exchange
  • Reason for exchange
  • Photo's of your feet in the shoes at various angles (if you would like help with sizing and fit)

Our process for exchanges is as follows:

1. Contact us via email with the information as above
2. We will send you the Returns information 
3. We will hold your exchanged pair and ship to you when your original order is received at our Brisbane warehouse.

If you would like to talk through your exchange options please email our team at petitbarcelonastore@gmail.com as we are happy to help you find the best fit. It is helpful for our team to see photo's of you in the shoes at various angles so that we can best understand how your shoes sit on your feet. This allows us to better advise on the best fit for you. 

We will respond within 2 business days as to the eligibility of your exchange request and the address to send your shoes back to. 

RETURN SHIPPING COSTS

  • Please note that the customer is responsible for the cost of returning your order to us. 
  • The original and return shipping costs, duties and taxes are not refundable unless an item is found to be faulty. 

INSTRUCTIONS FOR A FAULTY / DAMAGED ITEM(S)

If you believe your items arrived damaged or have been damaged within the first 3 months after the date you received the shoes, please email us at petitbarcelonastore@gmail.com with the following information please:

  • 5 digit Order Number #
  • Email address used to purchase the order
  • Shoe style, colour and size 
  • Photo's of the shoes

We will respond within 2 business days as to the eligibility of your faulty/ damaged item request and a solution. 
 

INSTRUCTIONS FOR CANCELLING AN ITEM NOT YET SHIPPED

Orders of in stock shoes are not able to be cancelled once placed. Once you receive the items you will need to follow the return instructions above for a refund.  


SALE TERMS AND CONDITIONS

    AFTERPAY DAY SALE - UP TO 60% 

    • Afterpay Day Promotion to run from 13th March 2024 - midnight 17th March 2024.
    • No code used at checkout. Prices as marked.
    • No other promotional discount can be used in conjunction (eg Welcome, Birthday or Abandoned cart codes).
    • No Refunds.
    • Exchanges available for change of size, style or colour (we cannot make a preorder for an exchange).
    • Store credit available in form of an eGift Card for a return.


    NATALIE ANGEL - LET ME TRY BEFORE YOU BUY

    • Natalie Angel from Let Me Try Before You Buy Promotion to run from 7th Feb 2024 - midnight 29th Feb 2024.
    • Use the code PBLOVESNAT15 at the checkout to receive 15% off your order (not including the shipping cost).
    • Items are eligible for a return for refund, exchange or eGift card store credit within 30 days or receiving your product.

       

      BOXING DAY SALE 2023

      • No refunds permitted on purchases made during the Boxing Day Sale 2023.
      • Exchanges for another size, style or leather are permitted within 14 days of receiving the products.
      • Exchanges for store credit (eGift Card) permitted within 14 days of receiving the products. These can be transferred to another person and are valid for use for 3 years from date of purchase. 
      • No other promotional code to be used in conjunction with orders made during the sale period
      • If the item is faulty or damaged, please contact us petitbarcelonastore@gmail.com to discuss.

      Archives

      • All purchases made from the Archives are final sale and are not eligible for a refund or return.

      HAPPY BIRTHDAY CODE

      • Offer valid for 4 weeks from send date. Not valid in conjunction with any other offer. Can only be used on full priced items only. 

      40% off your second pair - Promotion 2023

      • Get 40% off your second pair when you purchase 2 pairs in an order. 
      • Available on all styles including full price and archives.
      • Excludes Shoe Protector Spray and eGift Cards. 
      • The discount is applied automatically at check-out. Not available in conjunction with any other promotional codes. 
      • Promotion starts Friday 1st December for a limited time only.
      • The lesser value item in the order will have the 40% discount applied. 
      • When returning one item, the item you do keep will revert to full price. This will be reflected in your refund. 
      • When exchanging an item purchased with the 40% off second pair promotion, the discount will be honoured for a change of size or colour. 
      • If a customer wishes to purchase another style, the customer will be required to pay the difference at the time of exchange.

      BLACK FRIDAY 2023

      • If you purchased during our Black Friday Sale 2023 we are unable to accept refunds on items as this was a condition of sale stated at the point of check out to which the sale wouldn't proceed unless agreed by the customer.
      • We accept returns for exchanges of another product of similar price or an eGift Card to be used within a 3 month period. 
      • If the item is faulty or damaged, please contact us to discuss.

       

      SIZING CHART
      Petit Barcelona Shoe Size Guide