RETURNS AND EXCHANGES

RETURNS & EXCHANGES  

Petit Barcelona's Returns Policy generously allows you to make a change to your order within 14 days after receiving your order, provided the following conditions are satisfied:

  • Must be in original condition  
  • Not have been worn, stretched or altered (without imprints or soiled soles)
  • Ensure they are packed the way they arrived in order for shoes to maintain their shape including with cardboard inserts, calico bag or shoe box and Made in Menorca Government authenticity tag. 

Please note that our leather is very delicate so please take care when trying on your shoes. If worn for a considerable amount of time, the leather will stretch to your foot shape and the footbed will bare the imprints of your feet. If marked or stretched, we will not be able to resell the shoe and therefore it will not qualify for a return. When you receive your shoes if you realise they are too small immediately please do not attempt to squeeze your feet into the shoes as this will ultimately stretch the leather and we will not be able to accept them as a return.

If you receive your shoes and they are marked, please take a photo and email to us at petitbarcelonastore@gmail.com as soon as you receive your product. Otherwise we are unable to approve the refund if shoes are returned soiled.

RETURN INSTRUCTIONS FOR A REFUND

We are an Australian company and therefore returns must be directed to our warehouse in Australia. Please email us at petitbarcelonastore@gmail.com with the following information please:

  • Order Number # or Email address used to purchase the order
  • Shoe style, colour and size wanting to refund
  • Reason for refund

We will respond within 2 business days as to the eligibility of your refund request and the address to send your shoes back to. During Sales periods we will respond within 3 business days. 

 

INSTRUCTIONS FOR AN EXCHANGE

Please email us at petitbarcelonastore@gmail.com with the following information please:

  • Order Number # or Email address used to purchase the order
  • Shoe style, colour and size wanting to exchange
  • Reason for exchange
  • Photo's of your feet in the shoes at various angles (if you would like help with sizing and fit)

Our process for exchanges is as follows:

1. Contact us via email with the information as above
2. We will send you the Returns information 
3. We will hold your exchanged pair and ship to you when your original order is received at our Brisbane warehouse.

If you would like to talk through your exchange options please email our team at petitbarcelonastore@gmail.com as we are happy to help you find the best fit. It is helpful for our team to see photo's of you in the shoes at various angles so that we can best understand how your shoes sit on your feet. This allows us to better advise on the best fit for you. 

We will respond within 2 business days as to the eligibility of your exchange request and the address to send your shoes back to. 


RETURN SHIPPING COSTS

  • Please note that the customer is responsible for the cost of returning your order to us to our warehouse in Brisbane, Australia. 
  • The original and return shipping costs, duties and taxes are not refundable unless an item is found to be faulty. 
  • If you are outside Australia and wish to EXCHANGE your item, please contact us and we will discuss return shipping options with you. 

INSTRUCTIONS FOR A FAULTY / DAMAGED ITEM(S)

If you believe your items arrived damaged or have been damaged within the first 3 months after the date you received the shoes, please email us at petitbarcelonastore@gmail.com with the following information please:

  • Order Number # or Email address used to purchase the order
  • Shoe style, colour and size 
  • Photo's of the shoes

We will respond within 2 business days as to the eligibility of your faulty/ damaged item request and a solution. 

INSTRUCTIONS FOR CANCELLING AN ITEM NOT YET SHIPPED

Orders of in stock shoes are not able to be cancelled once placed. Once you receive the items you will need to follow the return instructions above for a refund.

 

SALE TERMS AND CONDITIONS

MID YEAR / 4TH JULY SALE 

  • Sale starts Thursday 27th June AEST / 26th June (US) and ended Sunday 14th July  2024. 
  • All purchases made from the SALE are available for exchange for another product or size or eGift Card only.
  • All purchases made from the ARCHIVES Collection are final sale and are not eligible for a refund or return. This is stated on the product pages. 
  • No other promotional code to be used in conjunction with orders made during the sale period (this includes Welcome, Teachers and Birthday discount codes).
  • If the item is faulty or damaged, please contact us petitbarcelonastore@gmail.com to discuss.

 

SIZING CHART
Petit Barcelona Shoe Size Guide