Q. What is your return policy?
We want you to be happy with your purchase, if for some reason your purchase is not quite right, we’ll happily provide a refund back to your original method of payment or process an exchange for any other item (subject to availability) provided the conditions;
Q. How do I return or exchange an order?
Email us at hola@petitbarcelona and let us know:
Please ensure you use a protective bag and a registered/traceable form of postage as Petit Barcelona will not be responsible for goods that are damaged or lost on return.
If you require your exchange to be processed quickly or your preferred item is low in stock we recommend purchasing the print/style/size you require ASAP and send back your unsuitable item for a refund to avoid disappointment. *Please note this is only applicable for full priced items.
Unfortunately, we are unable to hold items for online exchanges.
Once we receive your returned item/s we will either;
If we find that the replacement item/s you are after are no longer in stock when your return is received, we do apologise! We will process a refund and hopefully you can find something else from the collection that you love!!
*We aim to process all returns within 5 working days of receipt however, during busy periods it may take up to 7 working days*
Q. What if my item has a suspected fault?
Small manufacturing faults can happen from time to time. So please email us at email@example.com and let us know what has happened to your product. A photo will help us quickly ascertain the issue and discuss whether a refund, exchange or repair will be the best course of action! We´d rather know if something is not quite right, so please don´t hesitate to contact us.