Returns & Exchanges

Returns and Exchanges

Q. What is your return policy?

We want you to be happy with your purchase, if for some reason your purchase is not quite right, we’ll happily provide a refund back to your original method of payment or process an exchange for any other item (subject to availability) provided the conditions;

  • Your item/s are returned within 30 working days of receiving your order
  • Item/s are returned in original condition (unworn and in new condition with all packaging included)
  • Accompanied with electronic proof of purchase
  • Return authorisation has been approved via email
  • Strictly no refunds on sale items unless faulty
  • Exchanges accepted for sale items only
     

Q. How do I return or exchange an order?

Email us at hola@petitbarcelona and let us know:

  1. Your name (or the name that the shoes were purchased under)
  2. Order number (four digit number on electronic receipt)
  3. Whether it is a return or exchange ?
  4. Reason for wanting a return or an exchange?
  5. Send your original order and your proof of purchase back to us at:
    Camp Hill Marketplace
    Petit Barcelona store
    Shop 7A, 25 Samuel Street,
    Camp Hill, Brisbane Qld 4152

Please ensure you use a protective bag and a registered/traceable form of postage as Petit Barcelona will not be responsible for goods that are damaged or lost on return.

If you require your exchange to be processed quickly or your preferred item is low in stock we recommend purchasing the print/style/size you require ASAP and send back your unsuitable item for a refund to avoid disappointment. *Please note this is only applicable for full priced items.

Unfortunately, we are unable to hold items for online exchanges.

Once we receive your returned item/s we will either;

  • Process a refund back to your original method of payment
  • Place an exchange order (for the same value as the original purchase) for the item/s you are after (subject to availability)

If we find that the replacement item/s you are after are no longer in stock when your return is received, we do apologise! We will process a refund and hopefully you can find something else from the collection that you love!!

*We aim to process all returns within 5 working days of receipt however, during busy periods it may take  up to 7 working days*

Please note:

  • Refunds to credit/debit cards can take 3-5 business days to appear on your bank statement, dependent on your banks practices
  • PayPal refunds will be deposited back to the original PayPal account and an email notification will be sent as confirmation.

 

Q. What if my item has a suspected fault?

Small manufacturing faults can happen from time to time. So please email us at hola@petitbarcelona.com and let us know what has happened to your product. A photo will help us quickly ascertain the issue and discuss whether a refund, exchange or repair will be the best course of action! We´d rather know if something is not quite right, so please don´t hesitate to contact us. 

 

Getting the right fit!
Petit Barcelona shoe guide