Refund policy

Refunds

We will provide you with a refund on full-priced items if:

Items are in original condition, with all tags attached
Items have not been worn or damaged.
You notify us for a refund within 14 days of receipt via email to hola@petitbarcelona.com
The original electronic invoice is provided as proof of purchase
Items are faulty and, or
Items received are different to the goods you have ordered.
Once your return has been received we will refund you by your original payment method. Returned items will be refunded excluding the original cost of shipping.

Please note we do not refund sale goods. 

Exchanges

We will offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.

Exchanges will only be accepted if:

Items are in saleable condition, in their original packaging with all tags attached
Items have not been worn, damaged or washed
You contact us via email within 14 days of receipt of goods
The original invoice is provided as proof of purchase
Items are faulty and, or
Items received are different to the goods you have ordered.
How to return your order

To apply for a return or exchange, please email us at petitbarcelonastore@gmail.com with your original order details as well as a reason as to why you wish to return or exchange your purchase.

Upon receiving the products, we will assess the items and if it satisfies our requirements we will offer an exchange, credit note or refund. If the garment/s do not satisfy our requirements the items will be sent back to the recipient.

Refunds will be made to the original purchaser’s credit card or paypal account. Return shipping will not be refunded unless the item is deemed faulty. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.

Petit Barcelona does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

Refunds will not be provided for sale items. Please choose carefully. We recommend measuring your foot or child´s foot and selecting a size from our sizing guide.