Refunds
We will provide you with a refund on full-priced items if:
Items are in original condition, with all tags attached
Items have not been worn or damaged.
You notify us for a refund within 14 days of receipt via email to hola@petitbarcelona.com
The original electronic invoice is provided as proof of purchase
Items are faulty and, or
Items received are different to the goods you have ordered.
Once your return has been received we will refund you by your original payment method. Returned items will be refunded excluding the original cost of shipping.
Please note we do not refund sale goods.
Exchanges
We will offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
Exchanges will only be accepted if:
Items are in saleable condition, in their original packaging with all tags attached
Items have not been worn, damaged or washed
You contact us via email within 14 days of receipt of goods
The original invoice is provided as proof of purchase
Items are faulty and, or
Items received are different to the goods you have ordered.
How to return your order
To apply for a return or exchange, please email us at petitbarcelonastore@gmail.com with your original order details as well as a reason as to why you wish to return or exchange your purchase.
Upon receiving the products, we will assess the items and if it satisfies our requirements we will offer an exchange, credit note or refund. If the garment/s do not satisfy our requirements the items will be sent back to the recipient.
Refunds will be made to the original purchaser’s credit card or paypal account. Return shipping will not be refunded unless the item is deemed faulty. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.
Petit Barcelona does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
Refunds will not be provided for sale items. Please choose carefully. We recommend measuring your foot or child´s foot and selecting a size from our sizing guide.
We often talk instore about the perfect fit. What we’re looking for, how it should feel, and how to overcome any niggly foot problems you may be having.
So, we asked Lauren, owner of Petit Barcelona, to sit down and answer a few questions that we’re asked regularly. Questions around fit, leathers and care of our sandals.
The first thing you need to consider when buying a pair of Spanish sandals is the length of your foot. The length, not the width, of your foot will determine your size. We recommend you go with your standard size.
Narrow Fit - shop the standard fit collection and choose your standard size. If you are between sizes, go down a size. The best leathers for a narrow fit and thin achilles is to choose the thicker Nubuck leathers which will provide more support.
Standard Fit - shop the standard fit collection and choose your standard size. All of the leathers in the range will suit your feet.
Slightly Wide Fit - shop the standard fit collection and choose a leather that will give and mould to your foot shape - suede's and box calf leathers. It is also recommended that you try the New Wide Fit Collection as these will also provide the width you need.
Wide "D" Fit - shop the NEW Wide Fit Collection if your feet are traditionally wider than standard (see further information below). Available in a selection of Flat Avarcas and Platform Avarcas - Shop here. Stick with your standard size as we have made the width slightly larger to accommodate the extra width room you require.
Love our shoes but find that the width isn’t wide enough? Then our NEW Wide Fit Collection is for you.
Introducing our new Collection of Flat Avarcas and Platform Avarcas in a wider “D’” fitting size. Our first drop comes in our best selling Almond Nubuck, Black Suede and Metallic Braided Champagne Box Calf in both Flats and Platforms.
How does the Wide Fit Collection work?
Our Wide Fit Collection is essentially the same standard fit length, but the width is wider than your standard fit.
If you are normally a size 38 in length but a wide fit, most of the time you would have sized up to a 39 to accommodate the extra width needed. By going up a size, it often left you with a little too much room at the back of the shoes.
To check if our New Wide Fit Collection is perfect for you, please consult our size guide below (the column on the far right - Wide Fit Width - CM).
It sure is! We want them to feel a little snug across the front of your foot! This is the part that will soften and mould to your foot with wear.
If your feet are within the stitching on the insole of the shoe you have the right size. Long toes may peep through the front of the shoe, others may not. This is a normal variance.
If the shoe feels a little snug but you’re not experiencing actual pain, you have the right size.
If your shoes are too tight across the top of your feet, or your toes are pinching, then the NEW Wide Fit Collection of Flats and Platforms will be perfect for you.
Simply shop the available Wide Fit Collection here.
Your back straps should sit firm on your heels. They will naturally fall to the widest part of your heel as they wear in. They will at first feel like they might fall off, but they won´t completely. If your straps are gaping, or sliding up and down as you walk, but your length is fine, then our shoes are not the right fit for your heel shape.
Many people who can´t wear back straps normally, choose our Platform Avarcas or Wedge Espadrilles, as the incline of the shoe means that the back strap stays up higher than the Flat Avarcas.
As all feet are different shapes, the length of your toes are too. Whether or not your toes are visible is not an indication that your shoes fit or not. We like to think that when you haven´t had a pedicure, our shoes hide a multitude of sins!
If your Spanish Avarcas are snug to the point of pain you may need to go up a size. If your foot is within the stitching but the back strap is falling, you may need to go down a size.
Any further questions, please contact us via email at customerservice@petitbarcelona.com